Privacy Policy | Your Rights & Choices

Introduction

Welcome to Ziwalou.com ("we," "our," or "us"), a women's fitness gym offering personalized training services. We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and store your information when you visit our website or use our services.

By accessing or using Ziwalou.com, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand our policies regarding your personal data.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Identification Information: Name, email address, phone number, postal address, and date of birth when you register for an account, book sessions, or sign up for membership.
Health and Fitness Information: Information about your health, fitness goals, physical condition, and exercise preferences to tailor our services to your needs.
Payment Information: Credit card details, billing address, and other financial information when you make payments (this information is processed through secure third-party payment processors).
Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, navigation paths, and other usage patterns.
Technical Data: IP address, browser type and version, device type, operating system, and other technology identifiers from devices you use to access our website.
Communications: Content of messages, emails, and other communications you exchange with us.

How We Use Your Information

We use the collected information for various purposes, including:

Providing and personalizing our fitness services and training programs
Processing memberships, bookings, and payments
Communicating with you about appointments, classes, and services
Sending promotional materials, newsletters, and special offers (if you have opted in)
Improving our website functionality and user experience
Analyzing usage patterns to enhance our services
Ensuring the security and integrity of our platform
Complying with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: Processing necessary for the performance of our contract with you (providing fitness services)
Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services, preventing fraud, and direct marketing
Consent: Processing based on your specific consent, such as for sending marketing communications
Legal Obligation: Processing necessary to comply with legal requirements

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of our ongoing relationship with you
Whether there is a legal obligation to which we are subject
Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request that we correct inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Object: You can object to our processing of your personal data in certain circumstances.
Right to Withdraw Consent: You can withdraw consent where we rely on consent to process your personal data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.

We use cookies for the following purposes:

Essential cookies to operate our website
Analytical/performance cookies to understand how visitors interact with our website
Functionality cookies to recognize you when you return to our website
Targeting cookies to collect information about your browsing habits

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures
Staff training on data protection
Secure network architecture

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.